Research Desk Manual: Professional Conduct

General

•         Reference desk work takes priority over all the other stuff you’ve got going on

–        No Headphones

–        No talking on your cell phone during work

–        Professional language/phone etiquette

•         Van Wylan Reference Desk, this is…. may I help you?

      Patrons

•         Confidentiality of patrons

–        Any information about a patron is strictly confidential!

–        Do not judge the research topics of others!

Dress

• Appropriate

-           No flip-flops

-           No unnecessary extra skin exposed

• Clean
• Neat