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Hope Library Guides

Technical Services Manual

Manual for Technical Services student employees

Departments & Staff

Circulation (That's Us!)

We check library resources in and out to patrons, make sure everything gets shelved in the right place, keep the shelves tidy, open and close the library, provide excellent customer service at the Circulation Desk, and defend the library from the forces of chaos.

    Dave O'Brien  Head of Collections and Access  |  ext.7791
     Allison Van Liere  User Services Coordinator  |  ext.7889
     Heidi White  User Services Associate  |  ext.7497

Research Help

Anytime a patron says "I'm looking for..." or "I can't find..." or "Do you have..." send them over to Research Help! They're specially trained to help patrons locate library resources, assist with research questions, and help with printing problems and wireless settings. 

     Todd Wiebe  Head of Research and Instruction  |  ext.7286
     Jessica Hronchek  Associate Librarian for the Visual and Performing Arts  |  ext.7124
     Rachel Bishop  Assistant Librarian for the Social Sciences  |  ext.7299
     Michael DeNotto  Assistant Librarian for the Humanities  |  ext.7986
     Tori Longfield  Assistant Librarian for the Digital Liberal Arts  |  ext.7013

Digital Media Lab

The Digital Media Lab (DML) is on the 2nd floor of the library and handles color printing, copying, scanning, laminating, paper supply sales, and access to special software programs for students. Does someone need to scan a book, make copies, pick up a print order, or use Photoshop? Send them to the DML!

     Sonja Glover  Digital Media Lab Specialist  |  ext.7797

Interlibrary Loan

Our patrons can request items from other libraries through Michigan e-Lending (MeL) and Interlibrary Loan (ILL), and other libraries can request items from us. Michelle Yost handles all the MeL & ILL items, and her office is behind the Research Help Desk. Does someone have a question about their MeL or ILL item? Refer them to Michelle!

    Michelle Yost  Interlibrary Loan Associate  |  ext.7794

Technical Services

Tech Services works behind-the-scenes to make sure library systems are running smoothly. They buy new books and get them ready to go out into the stacks, repair damaged books, manage e-books and e-journals, and keep our catalog (Primo) and website working. 

     Brian Yost  Head of Technical Services and Systems  |  ext.7492
     Elicia Nevarez  Purchasing Specialist  |  ext.7795
    Jenifer Holman  Associate Librarian for Electronic Resources  |  ext.7793
    Jeremy Barney  Assistant Librarian for Metadata and Digital Collections  |  ext.7792
    Sarah Baar  Metadata Associate  |  ext.7906
    Jon Bandstra  Library Systems Specialist  |  ext.7641
    Pat O'Brien  Library Serials Associate  |  ext.7907

Klooster Writing Center

Students can make appointments at the Writing Center to get one-on-one writing and editing help for their papers. 

Writing Studio Home Page

    Mark Lewison  Director of Klooster Center for Writing Excellence  |  ext.7121

Joint Archives

The Joint Archives is part of the library, but it's located in the Theil Research Center across 10th street. The archives houses special historical records related to Hope's history and local history.

Joint Archives Home Page

    Geoffrey Reynolds  Director of the Archives  |  ext.7199

Director & Administrative Services

The Director leads the library, supervises the Department Heads, and makes all the big decisions.

    Kelly Jacobsma  Dean of Libraries  |  ext.7738
    Melanie Rabine  Administrative Assistant  |  ext.7790