Circulation Manual

   Pulling Requests

Requests, also called Holds, are placed by patrons online when they want to check out a library item. Requests that are available for checkout are pulled from the stacks by Circulation staff and placed on the Hold Shelf for patrons to come pick up at the Circulation Desk. Pulling requests is a special task that happens at certain times of the day. If you have been assigned the task Pull Requests in your shift notes, follow this process.

1.  In Alma, click on Fulfillment, then Pick From Shelf.

2. This will bring you to a page called Pick Up Requested Resources. Go to the Facets on the left side of the screen and under Request/Process Type click on Patron Physical Item Requests. If there are no Patron Physical Item Requests, there are no items to pull and you can stop here.

3. If there are physical item requests, click Select All, then click Print Slip. (not the Print Slip Report button)

4. A slip for each request will print out at the printer beneath the check-in computer. Each request slip will have the patron information, the item's location, and the item's call number. Pay special attention to the location, because it might be in a special section other than the main stacks. Take the request slips and go find the items, then bring them back to the Circulation Desk.

5. Fold each request slip the long way and put them inside the corresponding item with the patron's name sticking out at the top. 

6. In Alma, go to Fulfillment, then Scan In Items.

7. Scan each item's barcode into the barcode field.

8. A pop-up message will display after you scan each item, saying "Place On Hold Shelf." Click OK. An email has now been sent to the patron notifying them that their requested item is ready to be picked up at the Circulation Desk.

9. The final step is to put each item on the Hold Shelf in order by patron's last name. On the request slips, patron names display as Last Name, First Name.